Delivery
We currently deliver to addresses within Australia. If you would like to enquire about international delivery, please contact us at hello@hardygear.com before placing your order.
Orders are processed and dispatched within [1–3 business days] of payment being received, unless otherwise stated on the relevant product page or during checkout. During sales, public holidays, product launches or other busy periods, dispatch may take longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
Delivery timeframes are estimates only and may vary depending on your delivery address, courier capacity, weather events, public holidays and other circumstances outside our control. We are not responsible for delays caused by shipping carriers, although we will do our best to assist if there is an issue with your delivery.
Shipping costs are calculated at checkout unless otherwise stated. Any applicable promotional free-shipping offer will be displayed on our website or at checkout.
Please ensure that the delivery address provided at checkout is complete and correct. We cannot accept responsibility for orders that are delayed, lost or returned to us because an incorrect or incomplete address was supplied. If an order is returned to us due to an incorrect address or failure to collect it, additional shipping charges may apply to resend the order.
Risk in the goods passes to you when the order is delivered to the delivery address provided at checkout, or when the courier records the order as delivered. If your parcel appears to be lost, damaged in transit or delivered to the wrong location, please contact us at [EMAIL ADDRESS] as soon as possible and include your order number.
Change-of-Mind Returns
We want you to be happy with your purchase. If you change your mind, you may request a return within [14 / 30] days of receiving your order, provided that the item is:
- Unused, unworn and in original condition.
- Returned with all original packaging, tags, accessories and any included documentation.
- Free from marks, damage, odours, pet hair or other signs of use.
- Not a final-sale, clearance, personalised, custom-made, made-to-order or otherwise non-returnable item.
To request a change-of-mind return, please email [EMAIL ADDRESS] with your order number, the item you wish to return and the reason for your return request. Please wait for return instructions before sending the item back to us.
Unless the item is faulty or was supplied incorrectly, you are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost or damaged in transit.
Once your return has been received and inspected, we will notify you of the outcome. If approved, we will provide a refund to the original payment method for the purchase price of the returned item. Original shipping charges are not refundable for change-of-mind returns.
Please allow [5–10 business days] from the date we receive your return for it to be assessed and processed. Your bank or payment provider may require additional time to process the refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, colour or size, please return the original item in accordance with this policy and place a new order through our website, subject to product availability.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is faulty, damaged, incorrectly supplied or does not match its description, please contact us at [EMAIL ADDRESS] as soon as possible. Include your order number, a description of the issue and clear photographs where relevant.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. If an item has a major failure, you may be entitled to choose a refund or replacement. If the failure is minor, we may provide a repair, replacement or refund, where appropriate.
We will assess each issue in accordance with the Australian Consumer Law. Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy and, where required by law, cover reasonable return shipping costs. Australian consumer guarantees apply for a reasonable period and are not limited by the change-of-mind return period stated above.[accc +3]
Non-Returnable Items
Unless required by the Australian Consumer Law, we cannot accept returns for:
- Personalised, custom-made or made-to-order products.
- Final-sale or clearance items, where clearly identified as final sale at the time of purchase.
- Gift cards.
- Items that have been used, worn, washed, altered, damaged or are no longer in a resaleable condition.
- Items returned without prior contact or without proof of purchase.
This does not affect your rights if an item is faulty, does not match its description or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.
Contact Us
For delivery enquiries, return requests or product concerns, please contact us via hello@hardygear.com